alarm-ringing ambulance angle2 archive arrow-down arrow-left arrow-right arrow-up at-sign baby baby2 bag binoculars book-open book2 bookmark2 bubble calendar-check calendar-empty camera2 cart chart-growth check chevron-down chevron-left chevron-right chevron-up circle-minus circle city clapboard-play clipboard-empty clipboard-text clock clock2 cloud-download cloud-windy cloud clubs cog cross crown cube youtube diamond4 diamonds drop-crossed drop2 earth ellipsis envelope-open envelope exclamation eye-dropper eye facebook file-empty fire flag2 flare foursquare gift glasses google graph hammer-wrench heart-pulse heart home instagram joystick lamp layers lifebuoy link linkedin list lock magic-wand map-marker map medal-empty menu microscope minus moon mustache-glasses paper-plane paperclip papers pen pencil pie-chart pinterest plus-circle plus power printer pushpin question rain reading receipt recycle reminder sad shield-check smartphone smile soccer spades speed-medium spotlights star-empty star-half star store sun-glasses sun tag telephone thumbs-down thumbs-up tree tumblr twitter tiktok wechat user users wheelchair write yelp youtube

Frequently Asked Questions

Payment

  • Full payment is expected at time of service for all services.
    • Including but not limited to copays, coinsurance, Optomap, contact lens evaluations and any materials ordered.
  • We accept Visa, Mastercard, Discover, American Express, Care Credit, SunBit, and Check

Minors

  • Unaccompanied minors should be sent with ability to render payment or responsible parent should reach out to office to make payment prior to minors’ appointment.
  • Parental permission is required prior to providing treatment.
  • Regardless of court filings, the parent who obtained care is responsible for any charges.

Insurance

Are you aware of what your insurance covers?  Your insurance is a contract between you and your insurance; we are not a party to that contract. We are unable to bill insurance on your behalf without complete details.

  • Complete insurance details are required to schedule.
  • If the office reaches out to you with any request for further insurance details this information must be provided to the office 1 full business day prior to the scheduled appointment to allow time to properly authorize your plan.
  • Occasionally, insurance information is incorrect. This is not a guarantee of coverage. If, for any reason, your insurance company does not honor the stated obligations, you will be responsible for all charges.
  • We only bill primary insurance and are happy to provide you with an itemized receipt to go with the explanation of benefits your primary plan has provided to you.
  • Any insurance claim not paid within 60- days will become patient responsibility and the balance will be transferred to the patient.
  • Be prepared to provide both Vision and Medical insurance.

Missed Appointments

Please help us serve you better by calling at least 24 hours in advance if you need to reschedule.  If you have more than 2 late cancellations or missed appointments, we will decline to schedule you in the future.

Patient must complete all necessary contact lens follow up within 90 days of comprehensive exam for contact lens prescription to be finalized.  The fee for contact evaluations is $65.