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Frequently Asked Questions


  • Full payment is expected at time of service for all services.
    • Including but not limited to copays, coinsurance, Optomap, contact lens evaluations and any materials ordered.
  • We accept Visa, Mastercard, Discover, American Express, Care Credit, SunBit, and Check


  • Unaccompanied minors should be sent with ability to render payment or responsible parent should reach out to office to make payment prior to minors’ appointment.
  • Parental permission is required prior to providing treatment.
  • Regardless of court filings, the parent who obtained care is responsible for any charges.


Are you aware of what your insurance covers?  Your insurance is a contract between you and your insurance; we are not a party to that contract. We are unable to bill insurance on your behalf without complete details.

  • Complete insurance details are required to schedule.
  • If the office reaches out to you with any request for further insurance details this information must be provided to the office 1 full business day prior to the scheduled appointment to allow time to properly authorize your plan.
  • Occasionally, insurance information is incorrect. This is not a guarantee of coverage. If, for any reason, your insurance company does not honor the stated obligations, you will be responsible for all charges.
  • We only bill primary insurance and are happy to provide you with an itemized receipt to go with the explanation of benefits your primary plan has provided to you.
  • Any insurance claim not paid within 60- days will become patient responsibility and the balance will be transferred to the patient.
  • Be prepared to provide both Vision and Medical insurance.

Missed Appointments

Please help us serve you better by calling at least 24 hours in advance if you need to reschedule.  If you have more than 2 late cancellations or missed appointments, we will decline to schedule you in the future.

Patient must complete all necessary contact lens follow up within 90 days of comprehensive exam for contact lens prescription to be finalized.  The fee for contact evaluations is $65.